Support
At MyRepublic, we constantly strive to provide you the best internet experience.
If you require any support or service, please review our library of Frequently Asked Questions. For further assistance, you’re welcome to contact us via any of our Customer Care channels below:
| Customer Service Hotline | +65 6877 6966 |
|---|---|
| Gamers Hotline | +65 6877 6965 |
| Hotline Operating Hours | Mondays to Sundays, 9am to 10pm |
| Support Email | myservice@myrepublic.com.sg |
MyRepublic Network Maintenance
Why It Matters and What To Expect
To ensure the best speeds and service for all users, the MyRepublic infrastructure team carries out regular preventive as well as ad-hoc corrective maintenance activities on our network.
We understand how important great internet connectivity is to our everyday lives and we try our very best to keep all and any necessary maintenance activities and downtime to an absolute minimum.
To minimise any inconvenience or downtime to affected users, we have scheduled our regular maintenance activities twice a month during the lowest utilisation hours of the day, which are from 02:00 a.m. to 06:00 a.m.
Please understand that for ad-hoc or urgent corrective activities that require immediate attention, we may have to carry these out during regular maintenance hours. These types of activities are only performed when absolutely required.
Maintenance Schedule
The following table shows our Regular Maintenance Schedules every month:
| Date | Time |
|---|---|
| Every First Thursday of the month | 02:00 AM – 06:00 AM |
| Every Third Tuesday of the month | 02:00 AM – 06:00 AM |
Although we always try to conduct our maintenance activities during above hours, please note that some urgency ad-hoc and urgent activities may not fall exactly during these windows due to the immediate need to address a network issue.
Who Will Be Affected?
We try our very best to minimise all and any service downtime even during our scheduled maintenance hours.
However, on occasion and due to unforeseen circumstances, a minority of our customers may experience intermittent service interruption during a scheduled maintenance window. We seek your understanding should such instances occur and will work to resolve them as soon as possible.
Notifications
To avoid unnecessary clutter, we will not send out active notifications to our customers whenever regularly scheduled maintenance windows begin.
All regular maintenance windows will be published on our website. For ad-hoc and emergency maintenance activities, customers can call our support hotline to verify and check for updates.
In addition, we will activate a voice notification in our Customer Care service hotline whenever necessary, notably if emergency maintenance activities occur after support hours.
